Privacy Policy

We collect information you provide directly and information generated when you use our services.

• Name, email address, and phone number when you register
• Delivery address and payment method details
• Order history and product browsing behaviour
• Device type, IP address, and browser information

Your data is used solely to improve your shopping experience and fulfil our service commitments.

• Processing and fulfilling your orders
• Sending order confirmations and delivery updates
• Personalising product recommendations
• Improving our website and service quality

We do not sell your personal data. We may share it only with trusted service partners.

• Delivery partners to fulfil your orders
• Payment processors to handle transactions securely
• Analytics providers to improve our services
• Regulatory authorities when required by law

We use industry-standard security practices including SSL encryption, secure servers, and regular security audits to protect your personal information from unauthorised access or disclosure.

We use cookies to remember your preferences, keep you logged in, and understand how you use our site. You can disable cookies in your browser settings, though some features may not work as expected.

If you have any questions about this policy or wish to exercise your data rights, please contact our Data Protection Officer at privacy@simbasupermarket.rw or visit any of our branches in person.